Shipping Policy for JLR America
Thank you for shopping at JLR America. We are committed to providing high-quality products and ensuring
customer satisfaction. Please review our Refund and Shipping Policy carefully to understand your rights and
responsibilities.
1. Refund Policy
Eligibility for Refunds and Returns
To be eligible for a return and refund, the following conditions must be met:
- The item must be returned within [15 days] from the date of delivery
- Items must be unused, in their original condition, and in the original packaging
- Proof of purchase (receipt or order confirmation) must be provided
Non-Refundable Items
Certain items are non-refundable, including:
- Customized or special-order product
- Clearance or sale item
- Products damaged due to misuse or improper handling
Refund Process
- Initiate a Return: Contact us at [orders@jlramerica.com or (727-375-9121)] to request a return
authorization. - Return Shipping: Ship the item to 11052 Challenger Ave; Odessa, FL 33556. The customer is responsible
for return shipping costs unless the product is defective or incorrect. - Inspection and Approval: Upon receiving the returned item, we will inspect it and notify you of the
approval or rejection of your refund. - Refund Issuance: Approved refunds will be processed within [10 business days] to the original payment
method.
Exchanges
If you need to exchange an item for a different size or model, please contact us. Exchanges are subject to product
availability.
2. Shipping Policy
Shipping Methods and Delivery Times
We offer standard and expedited shipping options within the United States. Delivery times vary depending on the
shipping method and destination:
- Standard Shipping: 1-5 business day
- Expedited Shipping: 1-2 business days
Order Processing
- Orders are processed within 1 business day
- Orders placed on weekends or holidays will be processed on the next business day
Shipping Costs
Shipping costs are calculated at checkout based on the weight and destination of the order. We occasionally offer
free shipping promotions, which will be clearly communicated on our website.
Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking information.
Damaged or Lost Items
If your order arrives damaged or is lost during transit:
Damaged Orders:Contact us immediately with photos of the damaged item and packaging
Lost Orders: If order does not arrive within the estimated delivery time, please contact us for assistance
3. International Shipping
Currently, we only ship within the United States. For future international shipping updates, please check our website
or contact our customer service team.
4. Contact Us
For questions regarding our Refund and Shipping Policy, please contact us:
JLR America
Email: orders@jlramerica.com
Phone: +1 727-375-9121
Address: 11052 Challenger Ave; Odessa, FL 33556